Support
Need help with the app? You're in the right place.
Contact
For bug reports, feature requests, or general questions, email us at support@ai-lab.com.au. We aim to respond within a few business days.
Frequently asked questions
How do I restore my purchase on a new device?
Open the app, tap any locked plate, then choose Restore. Make sure you are signed in to the same Apple ID that made the original purchase.
The app shows the wrong answer.
The plates use the classic Ishihara designs; the "answer" shown is the number a person with normal color vision would see. If you cannot see it, that may indicate a color-vision deficiency. The app is for self-screening only and is not a medical diagnosis.
Can I use the app offline?
Yes. The app works fully offline once installed. An internet connection is only needed to make or restore an in-app purchase.
Does the app collect my data?
No. See our Privacy Policy for details.
Disclaimer
This app is intended for self-screening and educational purposes only. It is not a substitute for a professional medical examination. If results suggest a deficiency, please consult an eye-care specialist.
支持中心
需要帮助？您来对地方了。
联系方式
如需报告问题、提出新功能建议或其他咨询，请发送邮件至 support@ai-lab.com.au。我们将在几个工作日内回复。
常见问题
如何在新设备上恢复购买？
打开应用，点击任意锁定的检查图，选择"恢复购买"。请确保已使用最初购买时的同一 Apple ID 登录。
应用显示的答案不对？
这些图片采用经典的石原氏设计；所显示的"答案"是色觉正常者所看到的数字。若您无法看到，可能提示存在色觉异常。本应用仅供自测，不构成医学诊断。
可以离线使用吗？
可以。应用安装后可完全离线使用。仅在进行或恢复应用内购买时需要联网。
应用会收集我的数据吗？
不会。详情请参阅 隐私政策。
免责声明
本应用仅供自测和科普用途，不能代替专业医疗检查。如检测结果提示可能存在色觉异常，请及时咨询眼科医生。